Returns & Refunds Policy
Only items that are received damaged or broken, will be eligible for a refund or a replacement. You need to notify us in writing , via email (firstname.lastname@example.org )within 24 hours of receipt of your item.
If the item received does not match the order placed, please contact us to facilitate an exchange. You need to notify us in writing , via email (email@example.com )within 24 hours of receipt of your item.
If we are not notified within 24 hours, we will not take responsibility for any damaged or incorrect items received. Please retain your receipts as proof of purchase.
Please note that Elixir Africa cannot accept returns of any items where the packaging / seal has been removed or tampered with, for hygiene and health reasons.
Please email us at firstname.lastname@example.org for any further queries.